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5

Return & Exchange

Our goal is for you to be 100% satisfied with your purchase from Relaxfeel.com. If for any reason you are not satisfied we would be happy to do an exchange or return for you.Please note: there is a little colour aberration with the products because of the display in different computer, hope you know this. And there a little size difference because of the manual measuring, also hope you will agree this.

 

EXCHANGES

If you purchased an item from Relaxfeel.com and want to exchange it for a different color, size or style, you can do so by returning the item, within 15 days of receiving the shipment, to the returning address in the product list which you will receive together with the item. Please send back with this product list and a written explanation of the items you would like. Item being sent back for exchange must be in new, unused condition with original tags still attached. We will ship the new items to you as soon as we receive your return.Please contact our customer service department prior to returning the item to check availability.  All exchanges are dependent on current stock. Please check availability on Relaxfeel.com or by emailing support@relaxfeel.com.

Please note that the return item must shipped by Post Office and you need to pay the shipping cost for the return and ship again.We don't accept COD(cash on delivery), please pay the shipping cost for sending back, otherwise we will charge it in the returns.

 

RETURNS

Item purchased from relaxfeel.com must be returned in new, unused condition with original tags still attached and within 7 days of receiving the shipment, to the return address in the product list which you will receive together with the item. Please send back with this product list and a written explanation of why the item is being returned. Limited edition items and items purchased on sale can not be returned for a refund. Please contact our customer service department prior to returning the item.

A refund will be issued in the original form of payment. Please note that the return item must shipped by Post Office and you need to pay the shipping cost for the return. And we cannot refund the original shipping charges and all returns are subject to a 10% restocking fee.We don't accept COD(cash on delivery), please pay the shipping cost for sending back, otherwise we will charge it in the returns.

Relaxfeel Fashion
Flat G 9/F Golden Bear Centre 66-82 Chai Wan Kok Street Tsuen Wan, HK
Phone: